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Friday, December 16, 2005

Low Cost Compliance Solution

In these days of out of control litigation it seems that you can be sued by anyone, for anything, at anytime. The government watches us all closely as well. What if you could monitor and record all the calls that rang into your office from your advertising? Would it be beneficial to record these calls and keep them in a database, organized by name and date for as long as you like?

Enter Capturethecall.com . For as little as $2.oo a day you can protect yourself from unwarranted lawsuits, unscrupulous employees, misrepresentations, misstatements and "do not call" list violations via this solution. With us, you have the solution destined to help small to medium size businesses who don't have the budget for $300,000 phone systems that would allow them to do what we do by themselves. We will be the answer for years to come!

How do we do this you ask? ~ Good question! It is very easy. Have you ever heard of Call Capture ? If so, you know that our technology tracks all of the calls that come into your office via your phone lines. By using our numbers in all of your advertising you can automatically track all of the callers on these lines. You then are able to see all of the caller data in real time on our detailed call report and you are able to automatically record and review the conversation from the time the caller dials your office until you hang up. All of the calls are stored by name in our system for 1 year and you can download the recording as MP3 files and store them on your own personal computer. Or you can place the recordings on a CD and store them indefinitely. The great thing about our system is that the information is stored by name NOT by a recording number. SO, it is much easier for you to retrieve the information AND show that the recording is associated with the person you are feuding with.

Another question that comes up is "how would I use this as a solution for outbound calling compliance?". The answer lies in the ability of our system to be used as a low cost recording and storage facility. What we do is set up a line to go directly to our recording program. When needed, your sales people simply put their caller on hold, call our number and conference the two calls together. They get the callers consent to continue the call while recording. Ultimately everything discussed on the call is recorded and stored. At the end of the call both parties simply hang up and the call is processed into our catalogue system.

In the yellow page industry as reps ,we did this all of them time when we were renewing small ads, via the phone. We would speak with the owner on the phone and discuss the ad that they wanted to run. If they simply wanted to renew current advertising with no changes we could do so via the voice confirmation system. The conversation was recorded so in the event there was a question we were protected. I can tell you from personal experience that this service saved my hide a number of times when customers tried to get out of advertising. All I had to do was play the recording and I was safe.

Imagine the cost savings from have the ability to make and verify sales without leaving the office. It is a tremendous tool to use for smaller, low margin accounts that renew year after year! Your sales people don't have to waste the time to go on site which further adds to the sales optimization that we generate with our technology.

And so it goes in call capture. More ideas later!

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