Have you considered using Smart 800 numbers?
Have you ever heard of a "Smart" 800 Number?
Primarily known as Call Capture or Call Tracking ~ companies that provide advanced Call Management Services (CMS) have a veritable gold mine of tools in their arsenals to offer to our customers. All of the tools we offer at Capture the Call are cutting edge & very affordable solutions in call management, that most business customers don't even know about. It is our mission to get the word out about these exciting innovations so our customers can reap the savings and benefits that these programs offer.
As part of the ever expanding product line we now offer Smart 800 numbers with "Geo-Routing". This dynamic service utilizes toll free numbers that, via our software program, know where a caller is supposed to be routed by the telephone number that has dialed it.
As an example, lets say a call comes in from a national 800 number using our services. This caller dialed in from L.A.. In milliseconds our smart 800 number/Geo-routing program matches the phone number with a list of possible offices in LA. Then, based upon the prefix, we further route the number to the office or sales person that is closest ~ geographically~ to to the caller.
In this way the caller is always talking to the correct location. The whole process takes milliseconds and does not typically require input or press throughs from the caller. It is all done automatically.
Ultimately, you can then advertise a single 800 number and have it ring to the correct office all over the country.
Our primary purpose for this service is companies with geographically dispersed office locations, slaes people or retail outlets. These companies are always searching for ways to more efficiently manage their inbound customer calls. This system offers a tremendous savings in both phone numbers needed and advertising expense related to advertising multiple numbers in different regions. All of the numbers used in conjunction with this service are tracked so Capture the Call reporting and call recording is included in the cost of the service. Bottom line is you will know, down to the store location, sales person or office what happend to every call. You can also listen to how the caller was serviced, monitor compliance and evaluate sales strategy. All from one control page available 24/7 via the web. All of these recordings are stored as mp3 files for one year on our server by name & date and can be downloaded to your desktop for use in training meetings or litigation if necessary.
So, if you are looking for a cost effective way to manage your calls give us a shout. You may be surprised at what we can do for you.
And so it goes in Call Capture. More ideas later!
Primarily known as Call Capture or Call Tracking ~ companies that provide advanced Call Management Services (CMS) have a veritable gold mine of tools in their arsenals to offer to our customers. All of the tools we offer at Capture the Call are cutting edge & very affordable solutions in call management, that most business customers don't even know about. It is our mission to get the word out about these exciting innovations so our customers can reap the savings and benefits that these programs offer.
As part of the ever expanding product line we now offer Smart 800 numbers with "Geo-Routing". This dynamic service utilizes toll free numbers that, via our software program, know where a caller is supposed to be routed by the telephone number that has dialed it.
As an example, lets say a call comes in from a national 800 number using our services. This caller dialed in from L.A.. In milliseconds our smart 800 number/Geo-routing program matches the phone number with a list of possible offices in LA. Then, based upon the prefix, we further route the number to the office or sales person that is closest ~ geographically~ to to the caller.
In this way the caller is always talking to the correct location. The whole process takes milliseconds and does not typically require input or press throughs from the caller. It is all done automatically.
Ultimately, you can then advertise a single 800 number and have it ring to the correct office all over the country.
Our primary purpose for this service is companies with geographically dispersed office locations, slaes people or retail outlets. These companies are always searching for ways to more efficiently manage their inbound customer calls. This system offers a tremendous savings in both phone numbers needed and advertising expense related to advertising multiple numbers in different regions. All of the numbers used in conjunction with this service are tracked so Capture the Call reporting and call recording is included in the cost of the service. Bottom line is you will know, down to the store location, sales person or office what happend to every call. You can also listen to how the caller was serviced, monitor compliance and evaluate sales strategy. All from one control page available 24/7 via the web. All of these recordings are stored as mp3 files for one year on our server by name & date and can be downloaded to your desktop for use in training meetings or litigation if necessary.
So, if you are looking for a cost effective way to manage your calls give us a shout. You may be surprised at what we can do for you.
And so it goes in Call Capture. More ideas later!
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